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Part-time Opening: Guest Experience Associate
Tuesday, October 2, 2018
News
Attachment: View attached PDF
Salisbury House is seeking an energetic, customer service-oriented individual to oversee admissions, greet and engage guests to our historic house museum. This is an exciting opportunity to apply your customer service skills to a well-respected cultural icon.
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SALISBURY HOUSE FOUNDATION

Part-Time Guest Experience Associate

Salisbury House is seeking an energetic, customer service-oriented individual to oversee admissions, greet and engage guests to our historic house museum. This is an exciting opportunity to apply your customer service skills to a well-respected cultural icon.


Position Reports to: Operations Manager

POSITION OVERVIEW 
The Guest Experience Associate (GEA) is responsible for maintaining the highest level of customer service to ensure all guests to Salisbury House have a safe and high-quality experience. The GEA is responsible for providing effective customer service, promotion and reception in the operations of the Guest Services desk and providing administrative support to Museum staff for the completion of report generation, special projects and assignments. This is a permanent, part-time position offering approximately 15 to 25 hours per week. Must be available to work between 9:30 am to 5:30 pm on weekdays and some weekends.

 

ESSENTIAL FUNCTIONS (Principal Responsibilities)

  1. Maintain a professional, friendly, helpful attitude and demeanor with guests to Salisbury House as well as with staff and volunteers;
  2. Ensure Guest Experience desk coverage during Salisbury House open hours;
  3. Greet visitors, answer phone, and process sales for admissions, gift shop merchandise, programs, events and membership sales;
  4. Maintains accurate count of cash at opening and closing as well as proper input of items in Square;
  5. Complete all attendance reporting and ensure all guest demographic data is being collected and recorded, delivering high quality documentation paying strict attention to detail;
  6. Provides oversight of the order and cleanliness of Great Hall, outside doorways, etc. and sustain cleanliness by providing routine dusting, sweeping, etc., as needed;
  7. Provide weekend coverage, as needed;
  8. Work with all departments to ensure the balance of visitor experience and collection protection is maintained.
  9. Demonstrate knowledge of Salisbury House and Weeks family to accurately provide information to visitors;
  10. Promote merchandise to visitors;
  11. Some facility rental assistance may be required.

Other related activities and accountability                                                         

Work collaboratively and in a cost-effective fashion within a small, collegial organizational structure that requires all staff members to be flexible, responsive, and willing to assist with day-to-day SHF operations and guest relations.

  1. Strong verbal communication and public relations skills adaptable for people of all ages, abilities, backgrounds, and skills;
  2. Demonstrate decorum and professional behavior when working with the public, volunteers, and fellow employees;
  3. Gain a thorough understanding of the Salisbury House history, brand, objectives, goals, departments and the respective audiences;
  4. Answer phones with pleasant telephone manner;
  5. Organizational ability to keep point of sale area presentable for visitors;
  6. Other duties as assigned by Operations Manager or Executive Director.

PHYSICAL ACTIVITIES                                                                                                                    
Reaching, standing, walking, fingering, grasping, feeling, talking, hearing.

PHYSICAL REQUIREMENTS                                                                                                         

Some sedentary work (although mobility is required); Ability to stoop, crouch, kneel, push and lift to 40 pounds, occasionally in confined spaces, on ladders, or in rooms only accessible via stairs.

MENTAL DEMANDS

Reading, detail work, confidentiality, stress, problem solving, language, training, math, reasoning verbal communication, written communication, customer contact, multiple concurrent tasks, constant interruptions.                  

MINIMUM QUALIFICATIONS:

  1. Associate degree, diploma in Office Administration or equivalent experience;
  2. Minimum of one-year experience in office administration and front-line customer service or retail experience;
  3. POS System experience, including processing and handling debit/credit and cash;
  4. Very strong customer service skills and attention to detail;
  5. Excellent verbal and written communication skills;
  6. Proficiency in MS Office Suite (specifically, Excel and Word) and use of other databases;
  7. Ability to work both independently and as a team member with other staff;
  8. Excellent judgment, a professional manner, and discretion in the use and control of confidential information;
  9. Must have transportation and valid driver’s license.

For consideration, please submit your resume and cover letter to blaing@salisburyhouse.org  by October 26, 2018. No phone calls please.

 

 

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We're Hiring! Special Events Sales Manager
Wednesday, September 26, 2018
News
Join the Salisbury House Foundation as the Special Events Sales Manager. This position is responsible for all areas of Private Rentals.
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SALISBURY HOUSE FOUNDATION

Special Events Sales Manager – Full-Time
September 2018

POSITION OVERVIEW
The Special Events Sales Manager (SESM) is responsible for all areas of Private Rentals. The position is responsible for prospecting, marketing, selling and the administration of venue-lease, touring, and retail operations and all Salisbury House Foundation (SHF) private events/rentals.  “Private Rentals” include, but are not limited to bridal, corporate, non-profit, transportation company tours, business groups, photography and videography sessions, food service, and social events.  Responsible for meeting an annual revenue goal, the SESM will assure client responds to all requirements of the contract.


ESSENTIAL FUNCTIONS (Principal Responsibilities)


A. Private Rental Sales & Administration                                                                                            
Plan and execute all details related to Private Rentals from prospecting to sales and administration.

  1. Prospect, promote and sell the SHF facilities, grounds and tours to potential clients, brides, corporations, groups, touring companies, etc. looking to hold meetings, events or tours.  Research prospects and make outbound calls to event planners, local corporations, convention and visitors bureaus, convention managers and wedding coordinators;
  2. Provide weekly, monthly and annual sales reports and forecasts to assure revenue goals are being met.
  3. Oversee the recruitment and sales of group and transportation tours;
  4. Develop and manage relationships with hotels, caterers, transportation companies, rental companies, photographers, bus touring, bank groups and miscellaneous vendors relating to events;
  5. Create and host promotional marketing events for prospects while focusing on creating brand awareness and increasing brand value;
  6. Develop and manage annual budgets and develop/maintain system to track sales and forecast Private Rental revenues, with approval from the Executive Director;
  7. Join and actively participate in relevant networking associations and attend events to generate leads;
  8. Work with Marketing to plan and execute all marketing details related to Private Rentals; Lend expertise to all SHF events and programs as necessary;

B. Private Rental Management & Execution                                                                                      
Plan and execute all details related to private rentals from Private Rental production to follow-up.

  1. Source and negotiate all contracts and agreements related to private rentals, with final approval by Executive Director;
  2. Organize and execute all details related to Private Rentals including, but not limited to tenting, flowers, photography, sanitation facilities and logistics, sound, lighting, staging, entertainment, permits, security, traffic control, catering, and placement of signage;
  3. Lead the overall site development planning and meets the logistical and infrastructure requirements of SHF Private Rentals. Coordinates set-up and tear-down of all Private Rentals;
  4. Develop weather contingency plans for outdoor private rentals;
  5. Train and manage part-time event staff for seamless execution of private events;

 

 D. Other related activities and accountability                                                                                       

Work collaboratively and in a cost-effective fashion within a small, collegial organizational structure that requires all staff members to be flexible, responsive, and willing to assist with day-to-day SHF operations and visitor relations.

  1. Demonstrate decorum and professional behavior at all times when working with the public, volunteers, and fellow employees;
  2. Gain a thorough understanding of the Salisbury House history, brand, objectives, goals, departments and the respective audiences;
  3. Participate in community activities and groups to gain exposure for Salisbury House;
  4. Assist in all Salisbury House public events;
  5. Other duties as assigned by Executive Director.

WORK RELATIONSHIPS, SUPERVISION, VOLUNTEER RELATIONS:

Direct Leadership to Event Assistants

PHYSICAL ACTIVITIES                                                                                                                                    
Reaching, standing, walking, fingering, grasping, feeling, talking, hearing.

PHYSICAL REQUIREMENTS                                                                                                                         

Some sedentary work (although mobility is required); Ability to stoop, crouch, kneel, push and lift up to 40 pounds, occasionally in confined spaces, on ladders, or in rooms only accessible via stairs.

MENTAL DEMANDS

Reading, detail work, confidentiality, stress, problem solving, language, training, math, reasoning verbal communication, written communication, customer contact, multiple concurrent tasks, constant interruptions.                  

WORKING CONDITIONS                                                                                                                                              
The worker is not substantially exposed to adverse environmental conditions.

MINIMUM QUALIFICATIONS:

  1. Bachelor’s degree from an accredited four-year college or university with major course work in business, marketing, communications, or other closely-related fields;
  2. Three-plus years of experience in sales industry;
  3. Very strong customer service skills and attention to detail;
  4. Excellent verbal and written communication skills;
  5. Computer literacy, including proficiency in Microsoft Office Suite (Microsoft Word, Excel, Power Point, Outlook) and Windows OS;
  6. Strong organizational and management skills;
  7. Experience developing, understanding and managing departmental budgets;
  8. Ability to work both independently and as a team member with other museum staff to develop and implement plans for collections, programs, and publications;
  9. Must have transportation and valid driver’s license;
  10. Non-traditional hours will be required, specifically weekends and evenings.

For consideration, please submit your resume and cover letter to kcurran@salisburyhouse.org  by October 10, 2018. No phone calls please.

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